A serial entrepreneur, in April 2018, Mark sold his 50% share in the 1-click customer satisfaction SaaS tool, Customer Thermometer. After 8 years of growth, he built the business up to 1,000+ customers, winning the likes of Facebook and Dropbox too.

After his exit, Mark founded Wisecurve and spent 4 years consulting with MSPs around the world and writing MSP Secrets Revealed and Helpdesk Habits, as well as being the creator of the online customer service video programme helpdeskhabits.com.

He became a director / shareholder of Wingman MSP Marketing om 2022 and is a regular online and live conference speaker on the subject of customer experience & marketing for MSPs. Over the last few months he's reviewed 350+ MSP websites. His live MSP website teardowns are always a crowd pleaser.

Mark is married with 2 children and lives in the village of Bray, the home of 25% of the UK’s 3-starred Michelin restaurants. He loves to cook and run, but not necessarily at the same time.